Refund Policy Clear rules for cancellations, refunds, and credits

1. Overview

WMP Creative Agency wants every client to feel confident engaging our team. Because digital work starts quickly and involves custom effort, refunds depend on the product type and how much work has already been completed.

2. Custom services (websites, branding, marketing, custom development)

• Before work begins: If you cancel before we start and before any kickoff / research / design work has begun, we may refund the advance minus payment gateway charges (if any).
• After work begins: Advances and milestone payments for completed stages are generally non-refundable because time, research, design, and development have already been invested.
• Partial completion: If a project is cancelled mid-way by mutual agreement, we may issue a partial refund or credit for unused future milestones after deducting fees for work completed and non-recoverable third-party costs.
• Client delays: Pausing a project due to missing content, access, or approvals does not automatically create a refund right.
• Ads spend: Media budgets paid to Google, Meta, or other ad platforms are not refundable by WMP. Platform refund rules apply separately.

3. Ready-made scripts and digital products

• Because scripts and digital downloads can be copied immediately after delivery, all script / digital product sales are final once access, download links, or source files have been provided.
• If a product is defective or does not match the listed description, contact us within 7 days of purchase with proof. We will first attempt to fix the issue or provide a working alternative.
• A refund may be considered only if we cannot provide a reasonable fix and the product was unused / not redistributed, at our discretion.
• Refunds are not available for change of mind, wrong product selection, incompatible hosting environments outside our stated requirements, or issues caused by client modifications.

4. Courses and training

• Course fees are generally non-refundable once access to course materials, live sessions, or private groups has been granted.
• If a live batch is cancelled by WMP, you may choose a full refund or transfer to a future batch.
• If you cannot attend a live session, we may offer a transfer to another batch when seats are available; this is not guaranteed.

5. How to request a refund

Email support@wmpcreativeagency.com or WhatsApp +91 8940684434 with:

• Your full name and contact number
• Order / invoice / project reference
• Payment proof and date
• Reason for the request and any supporting screenshots

We aim to acknowledge requests within 2–3 business days.

6. Approved refund processing

Approved refunds are typically processed to the original payment method within 7–14 business days after approval. Bank or gateway timelines may vary. Payment gateway fees, convenience fees, or non-recoverable third-party charges may be deducted where applicable.

7. Chargebacks

Please contact us before raising a payment dispute with your bank or gateway so we can resolve the issue faster. Unwarranted chargebacks for delivered work may result in suspension of support and account access while the dispute is investigated.

8. Exceptions

We may offer a goodwill refund or credit in exceptional cases (for example duplicated payments or clear service failure attributable to us). Such exceptions do not change this policy for future purchases.

9. Changes to this policy

We may update this Refund Policy from time to time. The latest version will always be available on this page. Purchases are governed by the policy in effect on the purchase / booking date, unless a written agreement states otherwise.

10. Contact

WMP Creative Agency
3/341, Subetharmedu, Kattinayanapalli PO, Krishnagiri, Tamil Nadu 635001
Email: support@wmpcreativeagency.com
Phone / WhatsApp: +91 8940684434